Refund policy

Last Updated: 14 October 2026

At CULTLABEL, we want you to love every purchase. If there is an issue with your order, please review our Return & Refund Policy below.

1. Eligibility for Returns & Refunds

Returns and refunds are only accepted if the issue is caused by CULTLABEL, such as:

  • Receiving the wrong item.

  • Receiving an item that is damaged or defective upon arrival.

  • Other verified order fulfilment errors made by CULTLABEL.

Customers must provide valid proof, such as photos or videos, along with their order details for our team to review.

2. Non-Returnable & Non-Refundable Items

Returns and refunds will not be accepted under the following circumstances:

  • Items that have been worn, used, washed, altered, or damaged by the customer.

  • Items returned in an unsatisfactory condition or not in their original condition.

  • Incorrect orders placed by customers, including selecting the wrong size, colour, or product.

  • Returns due to a change of mind or personal preference.

  • Items returned without prior approval from CULTLABEL.

Please ensure that you check your order details carefully before completing your purchase.

3. Return Process

If you believe your order qualifies for a return or refund, please contact us at cultlabel.inquiries@gmail.com with:

  • Your order number.

  • A clear description of the issue.

  • Clear photos or videos showing the item and the problem.

Our team will review your request and provide further instructions if the return is approved.

Please do not send any items back without receiving approval from CULTLABEL.

4. Refund Processing

Once your returned item has arrived, our team will inspect it to verify the reported issue and confirm that it meets our return conditions.

Approved refunds may take up to 7 working days to process after we receive and inspect the returned item. The time it takes for the funds to appear in your account may vary depending on your payment provider or bank.

If the returned item has been worn, used, damaged by the customer, or does not match the approved return request, the refund will not be approved.

5. Return Shipping Costs

If the return is due to an error made by CULTLABEL, we will advise you on the appropriate return arrangements.

If the issue is caused by the customer, including ordering the wrong size or colour, CULTLABEL will not entertain the return or refund request, except where required by applicable law.

6. Official Website & Purchase Verification

CULTLABEL only recognises purchases made through our official website:

https://cultlabel.store/

To be eligible for a return or refund, customers must provide accurate order details that can be verified in our official system.

Purchases made through unauthorised websites, third-party sellers, or other unofficial channels are not eligible for returns or refunds through CULTLABEL.

7. Contact Us

For return and refund enquiries, please contact:

CULTLABEL Customer Support

Email: cultlabel.inquiries@gmail.com

Thank you for shopping with CULTLABEL. We appreciate your trust and support as we bring different labels and fashion discoveries together under one roof.