Terms of service

Last Updated: 14 October 2026

Welcome to CULTLABEL! These Terms of Service govern your access to and use of our website, https://cultlabel.store/, and any purchases made through our platform.

By accessing our website or placing an order, you agree to be bound by these terms. Please read them carefully before making a purchase.

1. About CULTLABEL

CULTLABEL is an online fashion platform that brings together different fashion labels under one roof, allowing customers to discover and shop a variety of styles conveniently.

All purchases made through CULTLABEL are subject to these Terms of Service and our applicable store policies.

2. Official Website

CULTLABEL only recognises orders placed through our official website:

https://cultlabel.store/

Customers are responsible for ensuring that they purchase through our official website. CULTLABEL shall not be responsible for transactions made through unauthorised websites, impersonators, or unofficial sellers.

Please contact our customer support team if you are unsure about the authenticity of a website or transaction claiming to represent CULTLABEL.

3. Products & Availability

We aim to provide accurate product descriptions, images, colours, sizing information, and pricing on our website.

However, actual product colours may vary slightly due to screen settings, lighting, and photography.

CULTLABEL offers both ready-stock and pre-order items. Product availability and fulfilment times may vary depending on the item.

We reserve the right to update product information, pricing, availability, and descriptions at any time without prior notice.

4. Orders & Payments

Customers must provide accurate and complete information when placing an order, including their name, contact details, shipping address, and payment information.

Orders are subject to payment verification and product availability.

CULTLABEL reserves the right to cancel or reject an order in cases of suspected fraudulent activity, pricing errors, stock unavailability, or other legitimate operational reasons. If payment has already been received for a cancelled order, an appropriate refund will be arranged where applicable.

Please ensure that all order details are correct before completing your purchase.

5. Pricing & Promotions

All product prices and applicable shipping charges will be displayed on our website.

Promotional offers, discount codes, vouchers, and campaigns may be subject to specific terms and conditions, including validity periods, minimum spending requirements, and product exclusions.

CULTLABEL reserves the right to modify or discontinue promotions in accordance with their stated terms and applicable laws.

6. Shipping & Delivery

CULTLABEL offers shipping within Malaysia and to selected international destinations worldwide.

Estimated delivery timelines are as follows:

Malaysia: 7–14 working days.
International destinations: 14–21 working days.

Delivery times are estimates and may vary depending on product availability, ready-stock or pre-order status, destination, customs clearance, courier operations, and unforeseen circumstances.

Customers are responsible for providing accurate shipping information. Additional charges may apply for redelivery or address corrections where applicable.

For more information, please refer to our Shipping Policy.

7. Returns & Refunds

All return and refund requests are subject to our Return & Refund Policy.

Returns and refunds may be accepted for verified issues caused by CULTLABEL, including incorrect items shipped, damaged products, or fulfilment errors, subject to review and applicable consumer protection laws.

Items that have been worn, used, washed, altered, or damaged by the customer may not qualify for a refund, except where otherwise required by law.

Customers must provide valid order details and supporting evidence for their claims.

Approved refunds may take up to 7 working days after the returned item has been received and inspected, excluding any additional time required by payment providers or banks.

Please review our full Return & Refund Policy before making a purchase.

8. Customer Responsibilities

By using our website, you agree to:

Provide accurate and truthful information when placing orders.
Use our website only for lawful purposes.
Avoid fraudulent transactions or activities that may disrupt our services.
Respect the intellectual property and content published by CULTLABEL.
Ensure that your purchase details are correct before submitting an order.

CULTLABEL reserves the right to take appropriate action against activities that violate these terms or applicable laws.

9. Intellectual Property

All content on the CULTLABEL website, including logos, branding, text, graphics, photographs, website design, and other materials, is protected by applicable intellectual property laws.

You may not reproduce, distribute, modify, or commercially use our content without prior written permission from the relevant rights holder.

Third-party brand names, logos, and trademarks remain the property of their respective owners.

10. Third-Party Services & Links

Our website may contain links to third-party websites or use third-party services, including payment gateways and delivery providers.

CULTLABEL does not control all third-party services and is not responsible for their independent policies, content, or operations. Any use of third-party services may be subject to their own terms and conditions.

This provision does not exclude any responsibility that CULTLABEL may have under applicable law.

11. Limitation of Liability

To the extent permitted by applicable law, CULTLABEL shall not be liable for indirect or unforeseeable losses arising from the use of our website, delays caused by third-party courier services, or circumstances beyond our reasonable control.

Nothing in these Terms of Service excludes or limits any liability or consumer rights that cannot legally be excluded or limited.

12. Privacy

CULTLABEL respects your privacy. Personal information collected through our website may be used to process orders, arrange deliveries, provide customer support, and improve our services, in accordance with our Privacy Policy and applicable data protection laws.

Please refer to our Privacy Policy for more information about how your personal information is collected, used, and protected.

13. Changes to These Terms

CULTLABEL reserves the right to update or amend these Terms of Service from time to time.

Any changes will be published on our official website and will take effect from the date stated in the updated terms, subject to applicable law.

Customers are encouraged to review this page periodically.

14. Governing Law

These Terms of Service shall be governed by the laws of Malaysia, subject to applicable mandatory laws and consumer protections in relevant jurisdictions.