Shipping policy

Last Updated: 13 October 2026

At CULTLABEL, we want your shopping experience to be smooth from checkout to delivery. Here’s everything you need to know about our shipping and delivery process.

1. Order Processing

All orders are processed during our business days, Monday to Friday, excluding public holidays.

Orders will be prepared and dispatched according to our shipping schedule. During peak seasons, promotional campaigns, or festive periods, processing times may take slightly longer than usual.

Once your order has been shipped, you will receive a shipping confirmation with tracking details, where available.

2. Shipping & Delivery

CULTLABEL ships worldwide! 🌎 We bring fashion from different labels to your doorstep, wherever you are.

Malaysia 🇲🇾
Estimated delivery time: 7–14 working days

Delivery timelines may vary depending on product availability, as we offer both ready-stock and pre-order items. Pre-order items may require additional processing time before shipment.

International Shipping 🌍
Estimated delivery time: 14–21 working days

We ship internationally to destinations including Singapore, Brunei, Indonesia, the United States, and other countries worldwide.

Please note that international delivery times may vary depending on the destination, customs clearance, courier services, and other unforeseen circumstances.

All delivery timelines are estimates and may vary depending on the product and shipping destination.

Please ensure that your shipping address and contact details are accurate before completing your purchase.

3. Shipping Fees

Shipping fees, if applicable, will be displayed at checkout before payment is completed.

Any promotional free shipping offers will be subject to the terms and conditions stated in the relevant campaign.

4. Order Tracking

Once your order has been dispatched, you may use the tracking details provided to monitor your shipment.

Please allow some time for tracking information to be updated by the courier after dispatch.

5. Delayed Deliveries

While we strive to ensure that your orders arrive within the estimated delivery period, delays may occasionally occur due to courier disruptions, public holidays, peak shopping seasons, or unforeseen circumstances.

CULTLABEL will do our best to assist you in following up on delayed shipments.

6. Incorrect Address & Failed Delivery

Customers are responsible for providing accurate and complete shipping information at checkout.

CULTLABEL cannot guarantee successful delivery if incorrect or incomplete address details are provided. Additional shipping charges may apply if an order needs to be redelivered due to customer-provided information or a failed delivery.

7. Lost or Damaged Parcels

If your parcel appears to be lost, arrives damaged, or has an unusual delivery status, please contact our customer service team with your order number and relevant details.

We will review the situation and assist you with the next steps.